Refund policy
I want you to love your jewellery as much as I have loved making it for you. I take great pride in my work and will do my best to address any issues you may have. The best way to sort a problem is always to contact me and have a chat.
General Returns:
-Returns are accepted within 14 days of purchase, excluding bespoke orders. For hygiene reasons we are unable to accept the return of pierced earrings.
- Items must be unused, in their original condition, and packaging.
How to Return:
1. Contact us via email at hello@nicolalawrencejewellery.co.uk to initiate your return.
2. Ship the item using Royal Mail special delivery to the address as instructed in the email response. We are not responsible for items lost during return shipping.
3. After receiving and inspecting the returned item, we will notify you via email about the refund status.
4. If approved, the refund will be processed to your original payment method.
Bespoke Orders:
Non-Refundable: Custom-made items, including those made to specific measurements, are not eligible for returns or refunds.
Exchanges:
How to Exchange:
1. Email us at hello@nicolalawrencejewellery.co.uk to request an exchange.
2. Ship the item using Royal Mail special delivery to the address as instructed in the email response. We are not responsible for items lost during return shipping.
Exchanges are available for the same item only.
Guarantee Against Faulty Workmanship:
- We offer a guarantee against faults in workmanship. This guarantee only covers defects in the manufacture of the jewellery.
- Exclusions: The guarantee does not cover wear and tear, or accidental damage.
- How to Claim: If you believe your jewellery has a fault in workmanship, please contact us at hello@nicolalawrencejewellery.co.uk We will review your claim and arrange for necessary repairs or replacements as applicable.
Refund queries:
- Check your bank account and credit card statements
- Contact your credit card company or bank, as processing times may vary.
- If you have completed these steps and still have not received your refund, please email us at hello@nicolalawrencejewellery.co.uk
Shipping Costs:
- Return Shipping: You are responsible for the cost of return shipping. These costs are non-refundable and will be deducted from your refund if applicable.
- Tracking: For items valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
Please Note: Processing times for returns, exchanges, and warranty claims may vary depending on your location.
Cancelling an order:
If you wish to cancel an order, please contact me within 48 hours of placing the order. Please make sure you include all your details such as name, address, date and the item that you ordered. A full refund will then be issued so long as no custom work has begun.